Looker Studio Pro – Support

Enterprise-Grade Reliability & Expert Guidance

Data availability is critical for decision-making. Digitl provides dedicated support for Looker Studio Pro, ensuring that your dashboards remain fast, accessible, and accurate. As a Google Cloud Partner, we extend the capabilities of Google Cloud Customer Care to your BI environment, handling everything from permission troubleshooting to complex connector issues.

SLA Management

Looker Studio Pro comes with a Service Level Agreement (SLA) for report delivery. Digitl manages this relationship with Google, ensuring that any service interruptions are logged, tracked, and resolved according to enterprise standards.

Access & IAM

Permission issues are the most common support request. Digitl troubleshoots access errors within Team Workspaces and Google Cloud projects, ensuring the right users have access without compromising security policies.

Connector Stability

When data stops flowing, reports break. We investigate and resolve connectivity issues between Looker Studio Pro and underlying data sources like BigQuery, Google Ads, or third-party connectors.

Performance Tuning

Slow dashboards lead to low adoption. Our team analyzes query costs and report structures to optimize performance, ensuring that visualizations load quickly even when processing large datasets.

Roadmap Updates

Stay ahead of the curve. Digitl informs your team about upcoming changes to the Looker Studio ecosystem, allowing you to prepare for deprecations or API updates before they impact your reporting.

Feature Adoption

We ensure your team actually uses the Pro features they pay for. Our support includes guidance on new capabilities like scheduling, personal report links, and mobile app configuration.

See what Looker Studio Pro support includes:

Technical Troubleshooting

When a critical dashboard fails, immediate action is required. Digitl provides a direct line of support to investigate error messages, broken formulas, and quota limits. Because Looker Studio Pro is linked to a Google Cloud Project, our engineers can escalate complex backend issues directly to Google Cloud Support, bypassing standard tiered queues to ensure faster resolution times.

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Advanced Data Modeling

Support extends beyond fixing bugs; it involves improving data quality. Digitl assists with the underlying SQL queries in BigQuery and the configuration of calculated fields. We help analysts construct efficient data models that prevent 'resource exceeded' errors and ensure that the numbers displayed in the charts match the source of truth.

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Governance Audits

As your usage of Looker Studio Pro grows, so does the risk of data sprawl. Digitl conducts periodic reviews of your Team Workspaces and sharing settings. We identify orphaned reports, review external sharing links, and ensure that your organization remains compliant with its internal data governance framework.

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These companies use Looker Studio Pro for data visualisation

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Frequently Asked Questions

Yes, our support includes assistance with the data preparation layer. If a report is slow or inaccurate due to an inefficient BigQuery SQL query, our data engineers will help optimize the code to improve dashboard performance.

Looker Studio Pro includes trash management within Team Workspaces. If a report is deleted, we can assist in restoring it within the retention window. However, having a backup strategy (which we help design) is always recommended.

Google Cloud Support handles platform-level outages and bugs. Digitl Support handles the specific implementation, configuration, and data modeling within your environment. We bridge the gap, managing the technical relationship with Google on your behalf.

Yes, we support the configuration of Partner Connectors (e.g., Supermetrics, Funnel). While we cannot fix bugs in the third-party software itself, we troubleshoot the connection, API limits, and data flow into Looker Studio Pro.