Looker – Support

Technical Assurance for your Data Platform

A data platform is only as good as its reliability. Digitl offers specialized support services for Looker, ensuring that your semantic layer remains accurate and your dashboards perform at enterprise speed. From debugging complex LookML code to optimizing database connection costs, our team acts as an extension of your data engineering capabilities.

LookML Troubleshooting

LookML errors can break reports across the entire organization. Digitl provides rapid assistance to debug logic errors, resolve circular dependencies, and fix broken joins, ensuring the semantic layer functions correctly.

Query Performance

Slow dashboards frustrate users. We analyze the generated SQL and the underlying database performance (e.g., BigQuery slot usage) to optimize queries, use Persistent Derived Tables (PDTs) effectively, and reduce load times.

Instance Management

As teams grow, user management becomes complex. We support the administration of your Looker instance, managing user roles, group permissions, and folder content to maintain a clean and secure environment.

Database Connectivity

If Looker loses connection to the warehouse, business stops. We troubleshoot connectivity issues, SSH tunnel configurations, and authentication problems between Looker and your SQL database.

Embedded Support

For clients using 'Powered by Looker' (PBL), downtime impacts your customers. We provide prioritized support for embedded analytics implementations to ensure your external data products remain available.

Version Upgrades

Looker releases frequent updates. Digitl advises on the implications of new releases, helps test critical workflows in staging environments, and ensures that deprecated features do not disrupt your production reporting.

See what Looker support includes:

Code & Logic Support

Unlike standard visualization tools, Looker is code-based. Our support team consists of certified LookML developers who assist your internal analysts with complex modeling challenges. Whether it is defining complex 'fan-out' joins or creating liquid parameters for dynamic dashboards, we provide the technical expertise to unblock your development team.

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Performance & Cost Optimization

Inefficient LookML can lead to massive cloud database bills. Digitl monitors the performance of your Looker queries to identify resource-heavy reports. We optimize the use of caching policies and aggregate tables to ensure you get the fastest results for the lowest compute cost on your data warehouse.

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Governance Audits

Over time, Looker instances can become cluttered with unused content and field redundancy. Digitl conducts periodic health checks to identify unused 'Explores' and dashboards. We help clean up the content trash, streamline the folder structure, and ensure that your data model strictly adheres to your organization's governance standards.

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These companies use Looker for business intelligence

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Frequently Asked Questions

Yes. While many clients use the Looker-hosted (SaaS) version, we also support customer-hosted instances deployed on AWS, Azure, or GCP. We assist with the infrastructure configuration, startup scripts, and instance performance tuning.

Yes. One of the most common issues is inefficient queries driving up warehouse costs. We audit your LookML model to implement 'Aggregate Awareness' and better caching strategies, which often results in significant cost reductions for the underlying database.

Google Cloud Support focuses on platform availability and product bugs. Digitl Support focuses on how you use the product. We help you write better LookML, design better dashboards, and solve business-logic problems that are specific to your data model.

Yes. Supporting embedded analytics requires a deep understanding of the Looker API, SSO embedding, and iframes. Our team is experienced in troubleshooting these integrations to ensure a seamless experience for your end-users.